If you wish to return your product for any reason, we ask that you inform us of your decision by sending a clear statement to email@example.com .
Important note : Only complete orders can be refunded. Individual products from an order will be refunded with a voucher for the shop, or a replacement product!
A return is only possible if the seal of the goods has not been opened or removed! For reasons of health protection and hygiene, these are no longer suitable for return!
You bear the direct costs of returning the goods.
You also bear the processing and return transfer fees of €2.50 in the event of a cancellation.
The possibility of return expires prematurely
– for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
– for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded.
– for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
– for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.
– for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.